New Zealand – Order Processing & Shipping Policy

Modi Khana Groceries

🧾 Order Processing Policy

• Orders placed before 2:00 PM are processed the same day, 7 days a week.
• Orders placed after 2:00 PM are processed the next working day.

Public Holidays:
Our team observes public holidays. Orders placed on these days will be processed on the next working day.

Fresh & Frozen Items – Local Deliveries:
For deliveries within our local van network, orders containing fresh or frozen items are packed and dispatched directly without confirmation calls.

Outside Local Delivery Areas:

• If your address is outside our van-delivery zone, we will contact you for approval before shipping fresh or frozen items, as courier transit may affect temperature-sensitive products.
• Our team will attempt to reach you via WhatsApp, phone, or email for up to 2 days after order placement.
• If no confirmation is received, fresh/frozen items will be removed and the remaining dry goods will be shipped to avoid delays.

🚚 Shipping Policy

🚐 Van Deliveries

• Operate 6 days a week
• No deliveries on Sundays or Public Holidays

📦 Courier Deliveries

• Dispatched Monday to Friday
• No courier dispatch on Public Holidays

We partner with NZ Post and Aramex for courier deliveries.

📍 Auckland & Waikato

• FREE Delivery on orders over $69
• $9.99 delivery fee for orders under $69

Waiheke Island:

• Rural delivery surcharge of $5 per box applies to all orders, regardless of order value.

📍 Click & Collect – Albany Fulfilment Centre

Address:
Unit 3, 18 Corinthian Drive
Albany, Auckland

Operating Hours:

• Monday – Friday: 10:00 AM – 5:00 PM
• Saturday: 11:00 AM – 5:00 PM
• Sunday: 11:00 AM – 4:00 PM

📍 Rest of North Island

• Standard Delivery: $14.99 per 22 kg box
• Rural Delivery: Additional $5 per box (always applies)

📍 South Island

• $24.99 per 20 kg box
• Rural Delivery: Additional $5 per box (always applies)

⏱️ Estimated Delivery Timeframes

• Auckland & Waikato:
  Overnight delivery after dispatch via our van network.
• Waiheke Island:
  Delivered within 2 working days after handover to the courier.
• Rest of North Island:
  Overnight delivery after courier dispatch.
• South Island:
  Delivered within 2–3 working days after courier dispatch.

Delivery Performance Notice:
Approximately 90% of our orders are delivered within the estimated timeframes. Delays may occur due to weather conditions, courier capacity, or rural routing.

Rural Deliveries:
May require an additional 2–3 working days.