Shipping Policy
New Zealand โ Order Processing & Shipping Policy
Modi Khana Groceries
๐งพย Order Processing Policy
- Orders placed before 2:00 PM are processed the same day, 7 days a week.
- Orders placed after 2:00 PM are processed the next working day.
Public Holidays:
Our team observes public holidays. Orders placed on these days will be processed on the next working day.
Fresh & Frozen Items โ Local Deliveries:
For deliveries within our local van network, orders containing fresh or frozen items are packed and dispatched directly without confirmation calls.
Outside Local Delivery Areas:
- If your address is outside our van-delivery zone, we will contact you for approval before shipping fresh or frozen items, as courier transit may affect temperature-sensitive products.
- Our team will attempt to reach you via WhatsApp, phone, or email for up to 2 days after order placement.
- If no confirmation is received, fresh/frozen items will be removed and the remaining dry goods will be shipped to avoid delays.
๐ย Shipping Policy
๐ Van Deliveries
- Operate 6 days a week
- No deliveries on Sundays or Public Holidays
๐ฆ Courier Deliveries
- Dispatched Monday to Friday
- No courier dispatch on Public Holidays
We partner with NZ Post and Aramex for courier deliveries.
๐ย Auckland & Waikato
- FREE Delivery on orders over $69
- $9.99 delivery fee for orders under $69
Waiheke Island:
-
Rural delivery surcharge of $5 per box applies to all orders, regardless of order value.
๐ย Click & Collect โ Albany Fulfilment Centre
Address:
Unit 3, 18 Corinthian Drive
Albany, Auckland
Operating Hours:
- Monday โ Friday: 10:00 AM โ 5:00 PM
- Saturday: 11:00 AM โ 5:00 PM
- Sunday: 11:00 AM โ 4:00 PM
๐ย Rest of North Island
- Standard Delivery: $14.99 per 22 kg box
- Rural Delivery: Additional $5 per box (always applies)
๐ย South Island
- $24.99 per 20 kg box
- Rural Delivery: Additional $5 per box (always applies)
โฑ๏ธย Estimated Delivery Timeframes
-
Auckland & Waikato:
Overnight delivery after dispatch via our van network. -
Waiheke Island:
Delivered within 2 working days after handover to the courier. -
Rest of North Island:
Overnight delivery after courier dispatch. -
South Island:
Delivered within 2โ3 working days after courier dispatch.
Delivery Performance Notice:
Approximately 90% of our orders are delivered within the estimated timeframes. Delays may occur due to weather conditions, courier capacity, or rural routing.
Rural Deliveries:
May require an additional 2โ3 working days.